Refund Policy
Effective Date: January 18, 2026 · Last updated: May 2026
Course marketplace payments may be made via Myanmar mobile wallet or bank transfer and reviewed manually before access is granted. Sakar Pro subscriptions are sold in USD and card payments are processed by Paddle as Merchant of Record.
1. Course Enrollments
- Before your pay slip is approved: Contact us before admin approval to receive a full refund. No access has been granted at this point.
- Within 7 days of activation, less than 20% of content accessed: Full refund available. Contact us with your payment receipt and registered email.
- After 7 days, or more than 20% of content accessed: Refunds are not available, as substantial course content has been consumed.
2. Sakar Pro Subscriptions
- Before activation: Full refund available if access has not been granted.
- Within 7 days of activation, less than 20% of Pro content accessed: Full refund available.
- After 7 days or more than 20% accessed: Non-refundable.
3. Duplicate Payments
If you are charged more than once for the same product due to a technical error, we will refund the duplicate charge in full. Contact us immediately with the transaction details and dates.
4. How to Request a Refund
Email academic.sakar@gmail.com with:
- Your registered email address
- The product you are requesting a refund for (course name or subscription plan)
- The payment date and amount
- Your reason for the refund request
We aim to respond to all refund requests within 2 business days.
5. Exceptions
Refunds will not be issued for accounts suspended or terminated due to violations of our Terms of Service.